Route Star

Technician sign-in

Email

a.turner@routestar.co.uk

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a.turner@routestar.co.uk

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Privacy

Route Star records the location, time and details of the visits you carry out so your employer can run the round, invoice customers and keep accurate service history.

Visit location & timestamps

Photos you take on the job

Hours worked and breaks

Your data is held securely and shared only with your employer and, where you record them, with the relevant customer. For the full policy, contact your office administrator.

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AT

Morning, Adam

Fri 11 Jul · 5 customer visits planned

Start shift

Today

Starts when you clock on

This week

26 jobs planned

Shift running 03:42:15

Started07:18 · Cobham depot

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3 items waiting to sync

{{ q.cust }}queued

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Visit in progress 00:14:32

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1 of 2 done

Continue visit

Today · no visit in progress See all

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Navigate Open job

This week7–11 Jul · 26 jobs Stock68 bags to load PhotosCustomer photos by date Customer searchSearch all customers

NEEDS SIGNAL, LOOKUP UNAVAILABLE OFFLINE

Today

Fri 11 Jul · 2 of 5 left

Offline Online 2 to sync

Still offline – 4 hours

You’re working offline. Everything you record is saved on this device and will upload when you’re back online. Carry on as normal.

Queued to sync · 3 items

{{ q.cust }}queued

{{ q.addr }}

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First stop · yard

Cobham depot

20 min drive Navigate

To load {{ stockModeChip }}

Premium Fertiliserload 6 bags

Need 15 bags · 9 in van · load 6 from the yard

Review and record transfer

Weed Controlload 2 bottles

Premium Fertiliser15 bags

Weed Control2 bottles

{{ j.name }}

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{{ sv.label }} {{ j.role }}

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Navigate Open job

{{ jobName }}

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Online

Not started

Start the visit to record your time on site and take photos, add condition codes, products, weather and the visit note, as well as upselling any additional services.

Start visit Record non-serviceable

Capture is locked until you start

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Demo only: simulate arrival on site

Visit in progress 00:14:32

Time on site is recording. Capture is unlocked.

Continue visit

Customer directions

{{ directionsText }}

{{ accessLine }}

Navigate to tradesman’s gate

This visit · {{ visitServiceLabel }}

Read-only until you start the visit

{{ vs.name }}

{{ vs.m2 }}

Customer record

{{ jobName }} · since March 2019

Access points

3 saved · side gate, rear garden, tap

Side gate

Padlock 8080

Rear garden

Through side path, mind the pots

Outside tap

Left of the garage

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Today This week

Stock tracking

{{ stockModeLabel }}

{{ stockNetNote }}

To load · Fri 11 Jul · 5 stops

{{ p.name }}{{ p.m2 }}{{ p.qty }}

{{ p.sub }}

To load · 7–11 Jul · 26 stops

{{ p.name }}{{ p.m2 }}{{ p.qty }}

Stock movements

Move stock: yard to van

Load products onto the van

Move stock: van to yard

Return products to the yard

Stock take

Count and reconcile van stock

{{ stockMoveNetBanner }}

{{ p.name }}

{{ p.unit }}{{ p.sugText }}

Add a product

{{ stockMoveQuery }}mossclear

{{ ap.name }}{{ ap.unit }}

{{ stockMoveConfirmLabel }} · {{ stockMoveCount }}

Count what\u2019s actually in the van against what\u2019s expected. Anything that doesn\u2019t match is flagged to confirm.

{{ stockTakeDiscrepancies }} discrepancy to confirm

{{ r.name }}

Expected {{ r.expectedStr }}

{{ r.diffStr }}

Counted

Confirm counts

This week

{{ weekRange }} · 26 jobs

{{ d.dow }} {{ d.dom }} {{ d.jobs }}

{{ weekDayLabel }} · jobs

{{ j.n }}

{{ j.a }}

{{ j.m }}

{{ sv.name }}{{ sv.m2 }}

Product needed · {{ weekRange }}

{{ p.name }}{{ p.m2 }}{{ p.qty }}

Thu–Fri cached · updated 06:12 today

{{ jobName }}

{{ jobAddr }}

{{ captureConfirmLabel }}

Timer isn’t running — resume? Resume

{{ actName }}

Standard {{ actM2 }}

Timer running {{ actElapsed }} Stop

Photos

Add photo

10:36

10:52

View all

Condition codes{{ codeCount }} selected

{{ cc.c }} Add codes

ProductsTap a rate or area to amend

Master treatment area

Cascades to every line you haven’t edited

{{ masterAreaVal }} m²

{{ pl.name }} {{ pl.qty }}

Rate{{ pl.rate }}

Quantity recalculates automatically.

{{ pl.areaTagText }} Reset to master

{{ pl.locationLabel }}

{{ pl.area }} m²

{{ lo.name }}

Changing the location sets the area for this line and detaches it from the master.

Delete product

Add a product

Weather

{{ wf.label }}

{{ wf.val }}

{{ wf.chipT }} {{ wf.editLabel }}

{{ wf.val }}

Or type it {{ wf.typeUnit }}

{{ opt.label }}

Pre-filled from the weather service · tap Edit to correct

{{ jobName }}

{{ jobAddr }}

{{ t.name }} {{ t.statusT }}

{{ actNum }}

{{ actName }}

{{ actStatusT }}

Start timer

Stop timer{{ actElapsed }}

Resume timer{{ actElapsed }}

Capture checklist

Photos{{ actPhotoStatus }} Condition codes{{ actCodeStatus }} Products checked{{ actProdStatus }} Weather checked{{ actWxStatus }}

Job completed{{ actElapsed }}

Review job Reopen job

Recorded non-serviceable

{{ actUndoLabel }} Review job

Review shows a full snapshot, then you complete the job

or

{{ actNonLabel }}

{{ photoPolicyLabel }}

Demo only: tenant back-office setting

Visit note

One note for the whole visit

Submit visit

Ends the visit, syncs when you’re back online

Submit visit

Before you can submit · tap to fix

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Review job

{{ reviewName }} · {{ jobName }}

{{ reviewName }}

Standard {{ reviewM2 }}

Date{{ reviewDate }}

Start

{{ reviewStart }}

End

{{ reviewEnd }}

Duration

{{ reviewDuration }}

Technician{{ reviewTech }}

This completes the job, not the visit. The visit submits once every service is completed or recorded non-serviceable.

Condition codes · {{ reviewCodeCount }}

{{ cc.c }}

No condition code selected yet

Products applied

{{ pl.name }}

{{ pl.locationLabel }} · {{ pl.area }} m² · {{ pl.rate }}

{{ pl.qty }}

Weather

{{ wf.label }}{{ wf.val }}

Photos

{{ reviewPhotoCount }} on this job

Visit noteEdit

{{ reviewNoteText }}

Visit note — not yet written

Visit-level note. You’ll add this before the visit can be submitted.

This visit needs at least one photo before it can be completed.

Finish capture to complete · tap to fix

{{ g.label }}

Complete job Complete job

Next, you’ll add the visit note before the visit submits

Completes this job. The visit submits once all jobs are done.

Why non-serviceable?

Step 1 of 2 · pick a reason

Wet weather Locked gate No access Dog in garden Customer declined

Add notes

Step 2 of 2 · {{ reasonLabel }}

What the customer will receive

{{ reasonPreview }}

Standard message · not editable

Anything to add for the customer?

Add anything specific to this visit the customer should know, e.g. the lawn may be suitable again in about a month.

Added to the customer’s message

Internal note

For the office only. Goes to the Action Centre. The customer never sees this.

Office · Action Centre only

Review

Confirm

Non-serviceable · review

Scarification

Non-serviceable · {{ reasonLabel }}

Office · Action Centre

Lawn waterlogged after overnight rain, standing water on the back section. Needs rebooking within the week.

Sent to customer

{{ reasonPreview }}

The customer will receive a non-service email or text when you submit this visit.

Record non-serviceable

Visit note

{{ jobName }} · {{ jobAddr }}

Dictate naturally, then tidy up. Try: “Fed the whole lawn, moss on the north edge, recommend a moss treatment next visit, scarification held over, ground too wet.”

Visit noteSpell check on

Dictate your visit note, or type it here…{{ noteDisplay }}

Dictate Tidy up with AI

Clear note

Tidied, spelling, grammar and punctuation cleaned up. Your words, kept.

“Tidy up with AI” fixes spelling and punctuation without changing what you said.

Add or dictate a note first, Tidy only polishes text you’ve already entered. It won’t create a note for you.

Save note

Saved to the visit. Submit from the working screen once every service is done.

Save note

Add or dictate a note before saving

Clock out before you log out

You’re still on the clock. Clock out first so your hours are recorded correctly, log out is available straight after.

Clock out now Not yet

Clocking out

Step 1 of 2 · open jobs

Every open job must be finished, recorded non-serviceable, or marked in progress before you can clock out. There’s no way to skip a job.

{{ j.name }}

{{ j.addr }}

{{ j.tag }}Multi-day

How did this job end?

Finished

FinishedLocked

Capture isn’t complete, so this job can’t be finished here. Open the job to add the missing codes, products, weather, photos and visit note, or record it non-serviceable.

Open job to finish capture Non-serviceable In progress

{{ j.outcomeLabel }} Change

Only use this option if you are planning to continue this job on-site on another day. Today’s time is logged and the job carries over.

Continue to clock out Resolve {{ resolveLeft }} to clock out

Step 2 of 2 · confirm

Ready to clock out

09:52:00

07:18 – 17:10 today

Jobs completed4 of 5

Rolled over to tomorrow1

Waiting to syncAll synced

Clock out · 17:10

Clocked out · see you tomorrow

Clocked out 17:10 · 9h 52m today

4 of 5 jobs done · everything synced

Log back in

Logged out · A. Turner

Camera

{{ actName }} · {{ jobName }}

{{ photoShotCount }} taken

Timer isn’t running — resume? Resume

Live · rear lawn

Tap the shutter to take photos. Stay here and take as many as you need, annotate or describe each one, then tap Done when you’re finished.

This session

{{ sh.time }}

{{ photoSelLabel }}

Add a description, or dictate it.

Dictate Type

Annotate

Arrow Circle Text

Include in customer’s after-service email

{{ photoDoneLabel }}

Submit visit

{{ jobName }} · {{ jobAddr }}

Outcomes · {{ submitServiceLabel }}

{{ ss.name }}

{{ ss.detail }}

Visit note

{{ submitNoteText }}

Submitting is final. It triggers invoicing and sends the customer’s visit email.

Submit visit

Visit submitted

{{ jobName }} · invoicing triggered · visit email sent.

{{ submitSyncLabel }}

Payment received

Add payment

Optional · if the customer paid on the day

Back to today

Add payment

{{ jobName }} · {{ jobAddr }}

Payment type

Cash Cheque

Amount

£120.00

Date

15 Jul 2026

Cheque number

004821

Save payment

Add a service

{{ jobName }} · 420 m² lawn

Search services and programmes{{ catalogQuery }}

Try “aeration” “disease” Clear

Catalogue

{{ svc.name }}

{{ svc.kind }}

No services match that search.

Pick a service to set the area, discount and note. Build up a quote, then send it in one go.

View quote · {{ basketCount }}

Quote sent to Mrs Patterson

{{ basketCount }} service(s) · {{ basketTotal }}. The quote emailed to her automatically to accept, services enrol only once she says yes. Recorded against A. Turner.

Back to job

Documents

{{ jobName }} · 3 files

{{ dc.label }}

{{ d.name }}

{{ d.cat }}

NEEDS SIGNAL TO OPEN A FILE

Upload a document

Upload document

Take photo Choose file

Friendly name

Gate keysafe photo

Category

Instructions & Hazards Quotes & Agreements Third-party

Save document

{{ photosTitle }}

{{ photosSub }}

Search for a customer

Find a customer by name or part of their address to see their photos, or to add new ones.

No customers match that search.

{{ c.name }}

{{ c.addr }}

Take photo Upload

Photo saved to this customer.

Add fromCancel

Camera Photo library File browser Demo: try an unsupported file (.pdf)

Accepted: JPEG, PNG, HEIC, WebP.

That file type isn’t supported. Please upload a JPEG, PNG, HEIC or WebP image.

{{ grp.g }}

{{ ph.label }}

No photos yet

Take or upload a photo to start this customer’s gallery.

{{ pv.label }}

Annotate Rotate

Arrow Circle Text

Description

{{ pv.desc }}

Annotate or rotate only, original photo is never cropped

Look up a customer

{{ lookupDisplay }}

Type “Pat” “Cobham” “Ox”

{{ c.name }}

{{ c.addr }}

{{ c.m }}

{{ tv.name }}

{{ jobName }} · {{ jobAddr }}

Date{{ tv.date }}

Start

{{ tv.start }}

End

{{ tv.end }}

Duration

{{ tv.duration }}

Technician{{ tv.tech }}

Technician note

{{ tv.note }}

Condition codes

{{ code }}

Weather on the day

Temperature{{ tv.weather.temp }}

Sky condition{{ tv.weather.sky }}

Precipitation{{ tv.weather.precip }}

Wind speed{{ tv.weather.windSpeed }}

Wind direction{{ tv.weather.windDir }}

Products used

{{ pr.n }}{{ pr.total }}

{{ pr.loc }}{{ pr.area }}{{ pr.rate }}

Condition codes

{{ codeCount }} selected

Timer isn’t running — resume? Resume

{{ codeQuery }}

Try “weed” “dry” Clear

{{ cat.label }}

{{ lastVisitLabel }} · reference only

{{ lc }}

Last visit’s codes, shown for reference. Nothing is pre-selected, pick fresh for today.

Frequently used

{{ p.c }}

All codes · tap to select, expand for the customer wording

{{ cd.c }} {{ cd.tagText }}

{{ cd.markerLabel }}

{{ cd.wording }}

Done · {{ codeCount }} selected

{{ prodPickerTitle }}

{{ prodPickerSub }}

{{ prodPickerQuery }}

Try “moss” “weed” Clear

{{ pc.name }}

{{ pc.rate }} · {{ pc.loc }}

Correct times

T3 Summer Feed · today only

Times can only be changed on the day of the visit. A reason is required.

Start

10:34

End

10:54

Reason

{{ r.label }}

Packed the van and closed off before stopping the timer.

This edit will be flagged for office review.

Save correction

{{ es.name }}

Add to Mrs Patterson’s quote

Area to treatrecord: 350 m²

{{ editAreaVal }}m²

Pre-filled from the record. Reduce for part of the lawn (e.g. rear only).

Discount

{{ d.label }}

Discounts are picked from the approved list, not typed in.

Service note

Customer keen to tackle the chafer grub damage near the patio before autumn.

Make this a permanent note

Full price

inc VAT

{{ editFullPriceStr }}

{{ editDiscountName }} {{ editDiscountPct }}

applied to this treatment

{{ editDiscountValueStr }}

Price to pay

inc VAT

{{ editServicePrice }}

Monthly instalments

spread over the year

{{ editServiceMonthly }}

Total savings{{ editSavingsStr }}

Add to quote

Quote for Mrs Patterson

{{ basketCount }} line(s) · draft

{{ b.name }}

{{ b.area }} m² · {{ b.discLabel }}

{{ b.priceStr }}

or {{ b.monthlyStr }} monthly

Add another service

Total inc VAT{{ basketTotal }}

or monthly instalments{{ basketMonthly }}

The quote emails to Mrs Patterson automatically. You’re recorded as the salesperson: A. Turner.

Send quote

NEEDS SIGNAL TO SEND

{{ dv.name }}

{{ dv.when }}

Document preview

{{ dv.cat }}

{{ dv.body }}

Download

About

Route Star

Technician · {{ versionLabel }}

Legal

Privacy Notice

Terms of Use

{{ legalDocTitle }}

{{ legalDocTitle }}

Last updated: 18 July 2026

Placeholder wording for layout only. Final approved copy will be inserted before release.

{{ sec.h }}

{{ sec.b }}

Customer record

{{ jobName }}

42 Birch Avenue

Cobham, Surrey KT11 2AB

Directions

Margaret PattersonPrimary

07700 900 118

01932 500 118

m.patterson@example.co.uk

{{ contactsMoreLabel }}

David PattersonSecondary

07700 900 245

Not opted in to SMS

Cobham Grounds Services LtdContractor

Contact: Ian Fletcher

07700 900 733

Service history

{{ yr.y }}

Annual Treatment PlanActive

8 treatments · 3 done this year

T1 Spring Feed14 Mar T2 Weed & Feed02 May T3 Summer FeedDue today

T4 Autumn FeedNot yet

Soil Improvement ProgrammeActive

2 treatments · 1 done this year

Spring Soil Conditioner14 Mar

Autumn Wetting AgentNot yet

AerationQuoted · declined

Quoted 3 times · not taken up

Past quote attempts

Hollow-tine Aeration12 Mar 2024 · £96Declined

Hollow-tine Aeration18 Sep 2024 · £96Declined

Hollow-tine Aeration03 Apr 2025 · £110Declined

Customer has declined aeration three times. Consider revisiting next autumn.

Autumn OverseedingCancelled

Cancelled by customer, 22 Aug — Customer moved house

Add a service Photos Documents Directions Customer flags

Customer flags

{{ jobName }}

Applied flags

{{ fl.name }}

{{ fl.tag }}

Apply a flag

Field flags only. Office flags are managed from the back office.

{{ fa.name }}

{{ fa.desc }}

New message

Cancel

To {{ msgTo }} {{ msgNum }}

Send

Sent from Lawn Tiger. Replies go to the office Inbox.

Message sent

Your message to {{ msgTo }} has gone out from Lawn Tiger. Any reply lands in the office Inbox, not on this device.

Done

Directions

Edit

{{ directionsText }}

Open in maps Close

Edit directions

Update the access and directions note for this customer. Saved to the customer record for all staff.

Save Cancel

AT

Adam Turner

Technician · Cobham

My hours 32.5h

Biometric sign-inOn About Log out

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Away from this property

You appear to be away from this property. Start the visit anyway?

Start anyway Cancel

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{{ dialogConfirm }} Cancel